Resolve most support tickets while you sleep.
Book a 30-minute audit. We'll show you which tickets are repetitive — and whether AI can resolve them inside Shopify and your helpdesk while your team sleeps.
30 min · No sales pitch · One-page action plan
"Where is my order?" at 3 AM.
Every shipment generates four questions. Your team can't be on 24/7. The queue is at 47 when they log on.
We build AI workflows around the way your store operates
Resolve order status, tracking, and shipping questions
Handle refunds and returns within your policy
Recover abandoned carts with context-aware follow-ups
Triage edge cases to a human with full context attached
You decide the workflow
You review what the agent did, adjust how it handles refunds and returns, and shape the automation around how your store actually operates.
Where's my order #4892? It's been 5 days and I'm worried.
I've checked — your order shipped Wednesday and PostNord shows delivery tomorrow before 14:00. I've also sent the tracking link to your email.
Works with the tools you already use
A few systems we commonly connect to
A simple process built around your store
Simple phases, clear decisions, and fewer moving parts than a typical consulting deck.
Understand the bottleneck
We map where your support team gets stretched: order status, refunds, returns, abandoned carts, FAQs. Then we pick the highest-value workflow to improve first.
Design the right AI agent
We build a custom system that matches your brand voice, your refund and return policy, and the way your support team actually resolves tickets.
Connect your stack
We connect the workflow to the tools you already use, with no unnecessary migration and no disruption.
Improve over time
Once live, we monitor performance and refine the workflow so it keeps improving response time, resolution rate, and operational clarity.
Who's behind this
I’m Jules, founder of Akira. My UX background shapes how we work: understand people first, then build with them. I lead discovery and stay involved throughout.
Progress, month after month
A continuing partnership to build, improve, and maintain AI with your team.
AI transformation
Unlimited agents and new features. One active development request at a time.
Everything below is included during your subscription. No extra fees.
Two ways to build AI. Only one lasts.
The "standard" approach
(What you see everywhere)
A chatbot that breaks
The first time a customer asks about a damage claim or a multi-order refund, the script falls apart and your team gets the escalation.
A frozen Zapier flow
Your return window changes, you add a SKU exception, your carrier swaps — and the flow doesn't. CX patches it manually.
Built by engineers
Who've never worked a Black Week. They build what was specced, not what your inbox actually looks like at 09:00 Monday.
The Akira approach
(Our philosophy)
An agent that understands
It reads orders directly from Shopify, applies your policy, and routes the genuinely hard tickets (damage, edge cases) to your team with order context attached.
A workflow that adapts
Update your return window, your refund rules, your SKU exceptions — the agent picks it up the same hour. No retraining, no broken responses.
Built around your store
We shadow a Monday queue before we write code. The agent resolves tickets the way your best CX person would — including knowing when to escalate.
Questions worth answering
How does the agent handle refunds and returns?+
We map your policy upfront — return window, conditions, exceptions, restocking fees — and the agent processes requests that fall inside the rules automatically. Anything ambiguous (damage claims, edge cases, repeat returners) gets routed to your team with order context attached. You stay in control of the policy.
Does it work inside Shopify and our helpdesk?+
Yes — the agent reads orders directly from Shopify (status, tracking, line items) and writes responses through your helpdesk (Gorgias, Zendesk, Intercom), so your team sees one conversation thread, not a parallel one.
How is this different from a chatbot or a Zapier flow?+
A chatbot answers questions. Zapier moves data. We build agents that understand context, take real actions inside your existing tools (Shopify, Klaviyo, Gorgias), and improve with feedback. The output is one clearly-defined workflow your team can hand off to and trust.
Can it scale through Black Friday and peak season?+
Yes — that's where it earns its keep. Volume on peak days can be 5-10x normal; the agent handles linearly without burning out, while routing the truly hard tickets to your team with full order context. No queue carryover into December.
Does it support multiple languages?+
Yes. The agent detects customer language and responds natively — common pairs are Swedish + English + Norwegian/Finnish/Danish for Nordic stores. Your team sees the conversation in your working language with translation context attached.
How long until something is actually running?+
Small, well-scoped agents go live in about three days. More complex builds with deeper integrations take two to three weeks. We share the timeline up front in the discovery call so you know exactly what to expect.
What does it actually cost?+
45,000 SEK per month, excluding VAT. Unlimited agents and new features, with one development request active at a time. Hosting, AI tokens, and maintenance are included. No extra fees during your subscription.
How do I find out if my store is a fit?+
Book a 30-minute audit. We'll pinpoint the workflow costing you the most time, show you what an AI fix looks like for it, and you'll leave knowing whether it's worth doing — and whether it's worth doing with us.